Smaply for Enterprises
Smaply is the journey management software for enterprises to embed customer-centered ways of working — with outstanding business services, professional coaching, and the highest IT security standards. Scale journey management in your organization now! Just schedule a call or reach out to us.
Global players work with Smaply
Marc Stickdorn
CEO of Smaply
“Journey Map Management – driven by Smaply’s Enterprise solutions – enables you to visualize projects, pain points, KPIs, research data, and effectively manage, monitor, and communicate customer experience.”
● Embed and scale customer journey management in your company.
Customer-Centric Management
Make journey maps an organization-wide information and communication system. Reduce experience debt, make your journey maps available to a wide audience, and build CX roadmaps based on data-infused pain points, opportunities, and solutions.
Common CX language
Establish a common customer-centric language across your organization with personas and journey maps.
Manage multiple agile teams
Using the same tool allows you to jump between different zoom levels of journey maps and identify which CX projects support or contradict each other.
Business impact
Improving customer experience has a significant impact on customer loyalty, churn, and revenue growth.
Coaching
We coach your teams to help you scale customer-centricity in your enterprise.
Standardize journey maps
Increase accessibility of journey maps across your organization. Reuse data from previous CX projects and build on top of previous research and success stories.
● You are in good hands.
Security and privacy
ISO 27001:2022 certified
Single Sign-on
AES-256 encryption at rest, and continuous TLS 1.2 for data transfer
Fully compliant with GDPR and German DSGVO
Custom hosting available, for location and jurisdiction of choice
Regular penetration, disaster recovery, and business continuity tests
Custom service level agreements available for enterprise customers
● Enterprise Support
We accompany you through the procurement process.
No matter if tailoring terms and conditions, setting up a service level agreement (SLA), going through IT security reviews, or setting up and signing an NDA, the Smaply team is ready to help. Visit our Trust Center to live monitor our compliance with all policies in place.
● Coaching Hours
You can use your coaching hours for …
If you require dedicated help for your projects along the way, we’d love to put you in touch with Smaply's selected network of specialized agency partners.
In-depth demos
Get lots of tips and tricks on how to best utilize Smaply for your purpose.
Methods learning sessions
Host sessions to discuss focused journey map and service design topics.
Critique session
Together, we review your journey maps.
Train-the-trainer
Provide your team's champions the best training on the usage of Smaply and how to best embed and scale customer-centered routines in your organization.
Online keynote
Get a custom intro on a CX related topic.
