● Features

Journey Management

From customer experience visualization to customer experience management. Bring journey maps to the next level: from projects to governance; from alignment to action; from a communication tool to an integrated information system.

→ Get started with journey management
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CX not included in decision systems
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Customer satisfaction
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No big picture
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Revenue
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Churn
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Retention

● Online Customer Journey Mapping Tool

CX is the driving success factor for business, but companies struggle with managing CX across organizational silos.

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Unclear responsibilities
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Recommendations
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Fractured data
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Loyalty
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No overview of pain points, opportunities, projects, KPIs
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Return on investment

● Journey Management

Superior CX strategy

Embedding customer experience into decision-making processes across departments increases customer satisfaction, loyalty, and business growth.

● Journey Management

Prioritization & roadmapping

Portfolio management for identifying key opportunities across journeys. CX-driven roadmaps support customer-centric prioritization and risk reduction.

● Journey Management

Persuasive communication

Standardized journey maps with customized views on the data reduce efforts for teams and use cases. Bridge organizational silos with a unified CX focus and language.

● Journey Management

Journey hierarchy

Zoom through a hierarchy of journey maps with pain points and opportunities. Real-time quantitative and qualitative data based on integrations allows an outside-in CX view.

● Journey Management

Simplicity & flexibility

Reducing the complexity inherent in CX aligns teams around a coherent information system, making journey maps a management asset for strategic and operative decisions.

● Get started

Build
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that
journey
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now
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Build
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that
journey
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now
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Sign up now
● From our Blog
November 3, 2022

How to get started with Customer Journey Management

Effective customer journey management is vital for businesses to remain competitive and relevant in today's market. It helps to optimize every step of the customer journey and thus ensuring customer satisfaction, building brand loyalty, and driving revenue growth. In this article, you learn the basics of customer journey management: What is customer journey management? Why is it so important? What are the tasks and skills of a customer journey manager? And what are essential tools for customer journey management?

→Learn More→All Articles

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