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Experience Research

measurement band
Michael Steingress
August 11, 2023
a road symbolizing the way into the future
Michael Steingress
June 14, 2023
A wooden table with a keyboard, a mouse, a phone, pens and other tools to work.

Service Design

Experience Research

Toolbox

Management and operations

16 Customer Experience Tools for mapping, management, and researching CX

Cambrian Berry
May 27, 2021
person with headset sitting at a desk
Melina Savvidis
May 13, 2020
cloud with lightning and heart on a grey background
Marc Stickdorn
May 5, 2020
apartment building with balconies, where people sit

Experience Research

Remote experience research

Zsofia Szatmari-Margitai
April 15, 2020
experience researrch in restaurant
Anna Katharina Reisenberger
March 10, 2020
a sign that says: ask more questions
Antonia Cramer
February 11, 2020
symbols showing activities on an event on a turquoise background
Ruud Janssen
July 17, 2019
a map with colorful dots visualizing touchpoints of visitors
Arushi Jaiswal
July 10, 2019
vegetables, honey and a college block with the writing "food – health & sustainability"
Katharina Rainer
November 30, 2018
9 icons of participants with 3 in a red circle
Birgit Bosio
June 1, 2018
symbols for office work on a blue background
Katharina Rainer
September 18, 2017
laptop showing the researcher interface of experiencefellow and smartphone showing the mobile interface for participants
Jen Birch
September 7, 2017
symbols showing public services on a pink background
Birgit Bosio
May 9, 2017
symbols visualizing things happening in a museum
Katharina Rainer
January 25, 2017

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