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Management and operations

A calculator lying on a desk on top of some sheets with diagrams on them.
Kate Parish
September 26, 2024
a scaffold as an analogy to a framework
Katharina Rainer
December 27, 2023
Two women speaking with each other, smiling across the cashdesk in a salon
Isabel Grillmayr
August 1, 2023
a road symbolizing the way into the future
Michael Steingress
June 14, 2023
Visualization of a journey map hierarchy with three zoom levels and dedicated journey map managers.

Journey Mapping

Management and operations

How to get started with Customer Journey Management

Katharina Rainer
November 3, 2022
A wooden table with a keyboard, a mouse, a phone, pens and other tools to work.

Service Design

Experience Research

Toolbox

Management and operations

16 Customer Experience Tools for mapping, management, and researching CX

Cambrian Berry
May 27, 2021

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