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7 products and services that improve experiences in shopping and retail
In some cases, small changes and improvements make a big difference for customers when consuming a product or service. In the following examples you get an idea of how service design could improve shopping and retail experiences. Enjoy!
1. This road test
2. This escalator
3. This supermarket checkout with no candy
4. These tiny little blinds samples.
5. This delivery box
6. This supermarket freezer
7. This shopping bag
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Isabel brings a marketing perspective to customer journey mapping, service design, and sustainability. With a background in business, innovation, and tourism, she helps organizations craft meaningful experiences that connect strategy, customer experience, and responsible business practices. Currently pursuing a master's in sustainability management, she shares insights that inspire organizations to rethink how they design and deliver services.
