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Hot off the press

a visualization of cards that seem to be very flexible by drag & drop

Check out our brand new Smaply journey editor!

We recently launched a new editor with improved flexibility to respond to our users' wishes. It offers customizable swimlanes with flexible cards that makes collaboration on journey maps and journey management easy for you and your team.
Isabel Grillmayr
October 10, 2024

Service Design Global Conference 2024

Isabel Grillmayr
October 7, 2024

How to use customer journey analytics for improved decision-making

Kate Parish
September 26, 2024

Case study: recruiting truck drivers

Isabel Grillmayr
February 12, 2024

Categories

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yellow background with writing: how to evaluate a journey map? ...6 aspects to consider

Journey Mapping

Toolbox

How to evaluate a customer journey map?

Katharina Rainer
March 8, 2017
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Experience Research

Researching experiences in a museum

Katharina Rainer
January 25, 2017
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Experience Research

Toolbox

E-book: Case studies of applied research projects on mobile ethnography for tourism destinations

Birgit Bosio
July 9, 2016
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Experience Research

Case study: researching tourism experiences in Upper Austria

Birgit Bosio
April 11, 2016
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Service Design

Traditional marketing vs. service design

Katharina Rainer
March 3, 2016
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Experience Research

Case study: researching experiences in tourism

Birgit Bosio
February 18, 2016
Klaus Schwarzenberger, and Carina Hauser, Usecon

Experience Research

[German] Webinar: Mobile ethnography and user research

Klaus Schwarzenberger
January 6, 2016

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